Returns, clearly explained.

Eligible returns within 14 days

For goods that are eligible under applicable Egyptian consumer protection law, you may request an exchange or return within 14 days of receiving the item without giving a reason. Statutory exceptions can apply depending on the nature, packaging, condition, or use of the product.

Tobacco products

Factory-sealed tobacco products may be considered for return only where they remain in their original condition and are legally eligible. Opened tobacco products, individual cigars, or products whose storage or condition can no longer be verified are not accepted as change-of-mind returns where they cannot be restored to the condition in which they were supplied. This does not affect your rights if an item is defective, damaged, or incorrect.

Accessories and humidors

Unused accessories and humidors in their original condition may be returned within 14 days where eligible. Products showing use, damage, or alteration after delivery may not qualify for a change-of-mind return. Manufacturing defects are handled under the defect terms below and any applicable manufacturer warranty.

Damaged, defective, or incorrect items

If an item is defective, arrives damaged, or is not what you ordered, contact Deeb within 30 days of receipt. Subject to applicable consumer rights, you may request a replacement or a refund. Where the issue is attributable to Deeb, we cover the necessary delivery or collection cost.

Refund method and timing

Approved refunds are returned using the same payment method used for the purchase. Deeb aims to initiate an approved refund within one business day. Your bank or payment provider may need additional time to complete the credit after we initiate it.

Return costs

Where applicable law or an error on our side requires a return at no cost to you, Deeb covers the necessary return cost. For any voluntary return outside statutory rights, any delivery or collection charge will be confirmed with you before the return is arranged.

When a change-of-mind return may not be available

• Items that are no longer in the condition in which they were supplied because of customer use, damage, or alteration.
• Opened tobacco products or individual cigars where original storage and product condition can no longer be verified and an applicable statutory exception applies.
• Goods whose nature, characteristics, packaging, or condition means they cannot be restored to their original state, where applicable law permits that exception.

How to start a return

Use our Contact page, email info@deebcigars.com, or message us on WhatsApp. Include your order details and, where relevant, clear photos of the issue so we can resolve it quickly.

Nothing on this page limits any rights available to you under applicable Egyptian consumer protection law.